Customer Service Management Assistant Dlt Fairfax

Job summary
Supervise up to 120 associates in the Customer Service DepartmentAssist the Department Manager with direction, coordination, and evaluationPerform duties of customer service clerks, accounting office associates, cashiers, and baggers
Job seniority: entry level
Responsibilities
• Perform floor monitor duties• Interview and train associates• Plan, assign, and direct work• Assist in appraising performance• Reward and discipline associates• Address complaints and resolve problems• Ensure completion of Customer Service Store Visit Audit and Loss Prevention Front End Audit• Provide immediate coaching/feedback• Perform customer service, accounting, cashier, and bagger duties as needed
Requirements
• High school diploma or GED• 1-3 years related experience and/or training• Knowledge of HT Internet software, E-mail, Inventory software, Spreadsheet software, and Word Processing software• Ability to read, write, and comprehend simple instructions and correspondence in English• Ability to effectively present information to customers and associates• Basic mathematical skills• Ability to apply common sense and problem-solving skills• Complete Company's training including new hire orientation, customer service network, safety, technical skills, and Department manager training
Key Skills Needed
• Supervisory skills• Excellent communication and interpersonal skills• Commitment to customer service• Ability to manage multiple tasks• Willingness to participate in training and work with the team• Patience when interacting with associates and customers