Customer Service

Customer Relations Manager SmartTalent is hiring a Customer Relations Manager at a manufacturing facility in Everett, WA. This is a Temp-to-hire opportunity. Pay: $22-24/hour Schedule: Monday-Friday 7am-4pm ESSENTIAL DUTIES AND RESPONSIBLITIES: • Update customers when their due dates cannot be met due to delays in production. • Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff. • Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department • Facilitate customer expedite requests. • Basic word processing and data entry. • Prompt communication with customers. • Processes all orders, answers all customer service calls and emails • Confirms all new orders to customers in writing • Understand customer quality requirements and facilitate proper communication of these requests. • Update reports to accurately reflect on-going schedule changes. • Issue Return Material Authorization numbers to customers for discrepant material being sent back for review. • Resolve all customer service issues immediately and notify management. • Enter shipping requirements for customer orders. • Communicate Failure Analysis reports back to customers. Excellent verbal and written communication skills. • Ability to establish and build a strong rapport with customers through establishing trust and credibility. • Be familiar with Kan ban and blanket order processing. • Understand change order process and update necessary documents. QUALIFICATIONS: • High School Diploma or equivalent and/or college related courses • Ability to communicate effectively showing excellent written and verbal communications skills with a diverse group of people • Ability to manage multiple priorities simultaneously and prioritize tasks as needed • Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook) • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands • Technical literacy a plus