Honda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Now Hiring for a Business Development Representative to Join Our Growing Team! Hendrick Service BDC Representatives work together to consult with customers over the phone and internet to deliver customer satisfaction! This position is based inside a fast-paced dealership setting where effective interpersonal skills are a must!
Take Advantage of Our Cutting Edge Benefits Package: Hourly Plus Bonus Commission Pay
The Best Dealership Facilities in the Area
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Paid Factory Training
Comprehensive employee recognition/rewards programs
Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
Successful Team approach with Doing Business the Right Way Focus
Summary: The Business Development Representative is trained to be responsible for lead generation activities in support of the company's service goals.
Duties and Responsibilities include: Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow-up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule "no-show" customer appointments.
Follow-up with service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Qualifications: College Degree, High School Diploma, or GED.
Previous customer service and/or business experience.
Ability to deliver superior customer satisfaction.
Automotive experience a plus.
Valid Driver's License.
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Essential Skills: Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit; use hands to finger, handle, or feel.
Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Work Environment: Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.
Hendrick Core Values: To perform the job successfully, an individual should demonstrate the following Core Values.
Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .
