We are looking for an ambitious Customer Service Associate to join our dynamic team at Salud Family Health in Fort Collins, CO.
Growing your career as a Full Time Customer Service Associate is a fantastic opportunity to develop excellent skills.
If you are strong in cooperation, teamwork and have the right drive for the job, then apply for the position of Customer Service Associate at Salud Family Health today!
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.
Job Description The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.
We offer:
Starting Wage - $17.90 to $19.40 per hr. Monday to Friday – Available 7:30 am to 5 pm Comprehensive Benefits Package includes: Medical ( Includes Free Medical Services at All Salud Facilities ) Dental ( Employee Discounts at All Salud Dental Facilities ) Vision Flexible Spending Accounts Basic Life and AD&D Supplemental Life and AD&D Short-Term & Long-Term Disability Accident & Critical Illness Insurance and Employee Assistance Program Generous vacation accrual 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 8 Paid accrued Sick Days per year Our Mission is to provide a quality, integrated healthcare home to the communities we serve About our Clinic: Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.
A Day in the Life of a Customer Service Associate (CSA) with Salud: Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checks patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.
Qualifications Minimum Requirements Education: Graduation from an accredited high school or GED is required Experience: One year of front desk/customer service experience in a medical setting preferred Knowledge, Skills, and Abilities: Bilingual English/Spanish preferred Must work well with the other patient care team members Ability to communicate clearly and appropriately with patients Professionalism and a positive attitude Proficient in Elementary Math Ability to learn and implement complex policies and procedures Reading comprehension and writing skills Keyboarding and word processing skills One year clerical office experience preferred Familiarity with medical/dental terminology preferred Sensitivity to low income and ethnic minority community Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping Ability to read, understand and follow oral and written instructions Ability to work evening or weekend hours Ability to work under stress Ability to recognize, evaluate, solve problems, and correct errors. Exhibits excellent customer service Ability to explain and summarize comprehensive concepts in a way that the general population can understand Computer systems applications (MS Office, PowerPoint, Chrome, etc.) Additional Information Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.
As required by Public Health Order, all Salud Family Health employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment. The only exceptions to being vaccinated are verified and approved medical reasons or sincerely held religious beliefs.
Benefits of working as a Customer Service Associate in Fort Collins, CO:
? Excellent benefits
? Advancement opportunities
? Attractive package
