Summary - Technical Support Technician – Customer Service Associate: JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you for success in this role.
What's in it for you as a Technical Support Technician – Customer Service Associate: Training on some of the most cutting edge networks the Telecom industry has to offer Intrinsic value – the work you will be doing is all centered around providing internet access to rural and underserved communities Opportunity to be part of a rapidly growing organization Increased earning potential and comprehensive benefits What you'll be doing as a Technical Support Technician – Customer Service Associate: Work alongside other technical staff and clients to establish goals for system enhancements and upgrades, contributing to the overall improvement of services Provide daily support to clients through various communication channels, including phone, email, and chat, addressing technical inquiries and concerns promptly and effectively Collaborate with different departments to resolve customer issues, with the ability to discern the next steps or final resolution for cases received Communicate with end users, colleagues, and management to ensure quick issue resolution and maintain high levels of customer satisfaction. Identify issues, derive solutions, and implement step-by-step troubleshooting protocols to address technical challenges. What's Required as a Technical Support Technician – Customer Service Associate: HS Diploma, GED or equivalent Must be detail oriented and solution driven Exceptional customer service skills with desire to help others Ability to multitask and work between multiple systems Work in both an independent and team environment Prefer previous Customer Service Experience but willing to train entry-level candidates Available Shifts - Technical Support Technician – Customer Service Associate: Sun - Thu 7am - 4pm Sun - Thu 8am - 5pm Sun - Thu 7am - 4pm Sun - Thu 8am - 5pm Tue - Sat 6am - 3pm Tue - Sat 7am - 4pm Tue - Sat 8am - 5pm Tue - Sat 11am - 8pm Tue - Sat 12pm - 9pm Tue - Sat 2pm - 11pm Mon - Fri 10am - 7pm Mon - Fri 12pm - 9pm #IND1
