Customer Service Assistant

Job Description:

We are looking for a reliable and dedicated Customer Service Assistant to join our team at Waste Management in Denver, Colorado. As a part-time Associate Level role, the Customer Service Assistant will be responsible for providing exceptional customer service to our clients and assisting with various administrative tasks.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with account inquiries, billing questions, service issues, and general information.3. Process customer orders, payments, and service requests accurately and efficiently.4. Research and resolve customer complaints and issues in a timely manner to ensure customer satisfaction.5. Update customer account information and maintain accurate records in the database.6. Collaborate with other departments to address customer needs and provide solutions.7. Assist with general office duties such as filing, data entry, and scheduling appointments.

Requirements:1. 4 years of experience in customer service or a related field.2. Strong communication and interpersonal skills.3. Ability to multitask and prioritize in a fast-paced environment.4. Proficient in Microsoft Office and customer service software.5. Strong research skills and adaptability to new systems and processes.6. High school diploma or equivalent.

Benefits:1. Remote work flexibility.2. Free accommodation for out-of-town employees.3. Gym membership for all employees.

Working Environment:At Waste Management, we value continuous learning and adaptability to stay ahead in a rapidly changing world. We provide opportunities for growth and development for all our employees.

Deadline to Apply:April 7, 2024

Equal Opportunity Statement:Waste Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.