Time Warner Cable is seeking a reliable and resourceful Customer Service Assistant to join our dynamic team in Austin, Texas. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience in customer service who possess excellent communication and critical thinking skills.
Responsibilities:1. Assist customers with inquiries, issues, and concerns via phone, email, and in person.2. Provide accurate information about products and services, billing, account maintenance, and technical support.3. Process customer orders, payments, and service requests efficiently and accurately.4. Troubleshoot and resolve customer complaints and escalations in a timely manner.5. Maintain customer records and documentation in our database system.6. Collaborate with other departments to ensure customer satisfaction and retention.7. Continuously improve customer service processes and procedures to enhance the customer experience.
Requirements:1. High school diploma or equivalent.2. Excellent communication skills, both written and verbal.3. Strong critical thinking and problem-solving abilities.4. Ability to work independently and as part of a team.5. Tech-savvy with proficiency in using computers and customer service software.6. Prior experience in a customer service role is preferred.7. Must be reliable, resourceful, and able to handle challenging situations with professionalism.
Benefits:1. Visa sponsorship for eligible candidates.2. Joining bonus for new employees.3. Employee discounts on Time Warner Cable services.4. Be part of a team that leads the industry through cutting-edge ideas and solutions.
Equal Opportunity Statement:Time Warner Cable is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
If you are passionate about providing exceptional customer service and have the skills and experience required for this role, we invite you to apply by the deadline of May 29, 2024. Join our team at Time Warner Cable and help us deliver top-notch service to our valued customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
