Customer Service Agent

DescriptionAmerican Logistics ValuesBe Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.About the JobAs a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriatelyInteract with clients, transportation providers, and other customers via phone and software applications (Data entry required)Deliver a simple customer experience with every interactionTrouble-shoot and problem solve situations that may be outside standard proceduresBecome a knowledge expertShifts: This position is specifically for graveyard shift.RequirementsAmerican Logistics is proud to employ a diverse workforce. The experience and skills needed are:Ability to demonstrate strong communication and interpersonal skillsBasic software and web knowledge, and the ability to pick up new technology quicklyWork well with others, and be willing to help team membersAbility to problem solveHigh attention to detailReliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned scheduleBenefitsWhat's in it for YouWork-life balance – We offer set schedules that are flexiblePotential for advancement within the organization• Benefit Package that includes:Medical insuranceDental insuranceVision insuranceCompany paid life insuranceCompany paid disability insurancePaid HolidaysPaid Time Off401k Retirement Savings Plan (with Employer Match after 1 year of employment)$15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees' feedback and ideas, and view them as critical to our success.