Customer Service Agent

Full job description Location: Knoxville (Onsite) Pay : $17/hr.
Contract Duration: Contract
Hours of Operations: Monday - Friday (8am –5pm)
Title: Customer Service Agent


Job Responsibilities: Interface with a CRM-based software UI to update payment status
Escalate issues to team leads as soon as they are realized
Make payments via web portal
Make payments via automated payment processing phone system
Make payments via conversation with Customer Service Reps at Carriers
Keep track of workload and progress each day

Requirements: Strong attention to detail and a high level of accuracy in data entry and processing.
Ability to work independently and efficiently in a fast-paced environment.
Excellent analytical and problem-solving skills.
Good organizational and time management skills.
Effective communication and teamwork abilities.
Ability to handle confidential information with discretion
Flexibility to adapt to changing priorities and work schedules.
+1 Previous B2B Service or STRONG Customer Service
Previous payment and insurance experience is a PLUS

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