Customer Relations/Inside Sales Manager

Major Functions:
• The customer relations/Inside Sales Mgr. is a multifaceted position that encompasses many roles including
inside sales, project management, customer relations, and AP/AR duties
Accountabilities:
• Create customer quotes to facilitate sales transactions
• Contact new and existing customers to discuss needs
• Maintain positive business relationships to ensure future sales
• Review all orders to forecast additional customer needs
• Answer customers' questions about products, prices, availability, product uses.
• Perform administrative duties including preparing sales budgets, reports and maintaining sales records
• Assist in creating and executing a sales plan to meet or exceed established sales plans and support company
revenue projections
• Work closely with the Evolve Sales Manager to develop and manage pricing strategies to optimize growth and
profitability
• Coordinate delivery and/or pick up of customer orders with operations teams
• Maintain accurate tracking of all open orders and facilitate orders to completion
• Effectively maintains and retains existing customers by building effective long-term relationships and customer
loyalty
• Maintain consistent communication and timely follow-up with all customers and prospects
• Timely responses to customer's real-time needs
• Accurate data entry of vendor invoices and processing for disbursement
• Create invoices and billing statements
• Product management of independent and corporate ecommerce store fronts
• Maintain customer relations through post-project follow-up and potential future business
• Assists with creation and implementation of online store and management of products
Desirable Qualifications:  • Associates/Bachelor's degree or equivalent work experience
• Strong organizational skills and ability to multi-task
• Ability to prioritize and meet deadlines on time
• Proficient with Microsoft Suite and Adobe Suite
• Experience with billing, invoicing, and general accounting functions
• Experience with ecommerce and website development preferred
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