Customer Operations Professional Ii

Customer Operations Professional II

Posting Number
req19308

Department
Arizona Student Unions

Department Website Link

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights
The Meal Plan Department at the Arizona Student Unions is looking for a Customer Operations Professional II to join our team! Meal Plans is a growing department that manages over $30M is deferred revenue each year.
The Customer Operations Professional II is responsible for the day-to-day management of the Meal Plan office. The incumbent will develop and establish procedures for the daily financial operations of the Meal Plan office, according to policies and procedures established by the University and ABOR. Incumbent controls and manages proper accounting of department budgets, advises Assistant Director of Meal Plans and Associate Director of Finance and Administration on financial matters, budget, policy concerns and business operations. This position reports to the Assistant Director, Meal Plans, and will have areas of fiscal responsibility where independent decision making, and judgment will be required to manage unit operations.

This position will be expected to serve as a subject matter expert for all things Meal Plans, including the mechanics of each plan type and the Arizona Student Unions' dining experience, as well as billing/refund processes. This position will provide customer service support at peak times during the year.

Arizona Student Unions is one of the largest student unions in the United States. At a size of 405,000 square feet, SUMC contains everything students need.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities
Manages the day-to-day operations of the Meal Plan office, including the coordination and preparation of unit's financial reports and accuracy of plan accounts including departmental, conference and student meal plans.
Ensures the accuracy of each day's cashiering activity by confirming proper categorization and plans purchased.
Analyze financial data to forecast departmental resource needs.
Manages and controls expenditures in accordance with budgets; approve requests for supplies and services and other purchases.
Assist the Assistant Director and Manager with review and approval of plan exceptions.
Research and resolves policy/operational discrepancies according to office and university policy.
Assists Assistant Director and Manager with operational decision making based in knowledge and operation of university systems and department tools.
Acts as a subject matter expert on platforms/programs used by the Meal Plan office.
Provide valuable input on budget-related items ensuring decision adherence to ABOR, Provost, and University fiscal policies.
Coordinates and participates in internal audits to ensure accuracy and compliance with University Financial policies.
Communicates with internal departments, university colleagues, faculty, staff, and students.
Communicates with ABOR, Office of the Provost, and Bursars Office regarding policies. External communication with other University entities regarding Meal Plans.
Coordinates meal plan programs for conferences and events.
Evaluates on-going events, and recommends improvements as needed.
Coordinates and performs day-to-day operational activities for projects that may include administration, compliance, communications and outreach and other activities.
Supports Assistant Director in the facilitation of education on meal plans.
Analyzes information for use in fund allocation, purchase patterns, and forecasting revenue.
Knowledge, Skills, and Abilities: Understanding of business financial transactions and reconciliation of funds.
Ability to communicate effectively with diverse groups/individuals.
Ability to problem solve and develop solutions in novel situations.
Excellent attention to detail.
Minimum Qualifications Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
This position requires occasional evening and weekend hour (3-4 times per year).
Preferred Qualifications Experience working in finance, banking or retail management fields.

FLSA
Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
University Operations

Benefits Eligible
Yes - Full Benefits

Rate of Pay
47,356-59,195

Compensation Type
salary at 1.0 full-time equivalency (FTE)

Grade
6

Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum
$47356

Grade Range Midpoint
$59195

Grade Range Maximum
$71034

Career Stream and Level
PC2

Job Family
Customer Service

Job Function
University Operations

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date

Expected End Date

Contact Information for Candidates
********

Open Date
4/18/2024

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at ******** .