We are looking to hire a strategic Customer operations manager to join our multidisciplinary team at KSM Securian Financial Group in Saint Paul, MN.
Growing your career as a Full Time Customer operations manager is a great opportunity to develop critical skills.
If you are strong in time management, creativity and have the right mindset for the job, then apply for the position of Customer operations manager at KSM Securian Financial Group today!
At Securian Financial the internal title for this position is Customer Operations Mgr. Overview:
In this role, you would be primarily responsible for managing the Securian's Customer Solutions Group, a team that provides sales and service support for our home office assigned policies and contracts. The Customer Solutions Group delivers personalized Individual Life and Annuity solutions to help clients work towards their long-term financial goals.
Responsibilities include but are not limited to:
Develop and coach talent, prioritize and assign work, coaching for effectiveness, and create a culture of collaboration, teamwork, creativity, and empowerment.
Lead the team to develop customer stratification and specific outreach campaigns with the express purpose of retaining accounts.
Lead the team to servicing home office (aka: orphan) assigned accounts to ensure account holders future goals are achieved.
Serve as the Financial Representative across the Enterprise, leveraging our partnership with Securian markets, direct contacts, and additional relationships for new sales opportunities.
Analyzes data, trends, and results. Recommendations and implements improvements to ensure objectives and goals are met.
Qualifications:
FINRA Series 6, 26, and 63 (or the ability to obtain within 6 months), and state Life/Health Insurance licensures.
Experience leading a financial professional Sales and/or Service team.
Experience in life insurance and/or annuity services business.
3+ years of talent development experience.
Strong creative, analytical, and problem-solving skills to and develop strategies to meet cross market need.
Developed interpersonal and collaboration skills to interact with wide variety of people that is demanded by the job.
Ability to leverage and maximize through a matrixed operating model.
Physical Job Requirements:
Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day.
Ability to work at least 40 hours per week.
Ability to utilize the phone and/or virtual meeting platform for 2-4 hours per day.
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.
Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:
Generous paid time off. We want you to take time off for whatever matters most to you! Tuition reimbursement program. We value continuous learning at Securian! Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future. Continuous opportunities for new challenges. Variety of health plan options as well as dental and vision plans. Paid maternity/paternity leaves. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at View email address on jobs.institutedata.com, by telephone View phone number on jobs.institutedata.com (voice), or 711 (Relay/TTY).
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Benefits of working as a Customer operations manager in Saint Paul, MN:
? Learning opportunities
? Continuous Learning Opportunities
? Competitive salary
