Customer Experience Specialist

Job summary
Customer Experience Specialist Onsite - Provo, UTConnect with customers and make an impactTake inbound calls and connect patients to life-saving treatments
Job seniority: entry level
Responsibilities
• Connect with patients via phone, text, and email• Collect and record patient information• Assist with scheduling and rescheduling appointments• Educate patients on Serenity's treatments• High School Diploma/ GED• Strong customer service mindset• Previous experience in customer service or call center preferred• Excellent verbal and written communication• Basic math skills• Connecting patients with life-saving treatments
Requirements
• High School Diploma/ GED• Strong customer service mindset• Previous experience in customer service or call center preferred• Excellent verbal and written communication• Basic math skills
Key Skills Needed
• Customer service mindset• Verbal and written communication• Basic math skills
Benefits
• Accelerated career growth - advancement opportunities• Pay $16.50/hr• Paid Training• Insurance benefits (Medical, Dental, Vision)• Serenity covers 90% of insurance premium• 20 days off annually (10 PTO days and 10 Holidays)• Life insurance, 401k, employee referral program and more