Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide. Deseret Digital Media (we call ourselves DDM), the home of the mildly addictive KSL Classifieds, is seeking to hire an exceptional, customer-centric individual with a knack for solving problems and troubleshooting issues.
As a Customer Experience Representative , you will have a desire to help KSL users when they have questions or problems while using our site and app. You will work with both external customers as well as internal teams, so being able to communicate with a variety of personalities is a must! This position will also help keep those pesky fraudsters off of our site.
Day to day responsibilities will include: Assisting users calling or chatting in to get assistance with their KSL account and listings
Moderating KSL listings to help prevent user fraud and drive the best customer experience
Work closely with the Customer Experience manager on fraud efforts, listing moderation, and special projects as they arise
Collaborate with the team and manager to accomplish various tasks and help provide the voice of the customer to all product owners
Manage incoming tickets generated by users emailing into KSL support
Be proficient in managing all user requests related to the classifieds marketplace
Work with product owners to pass user feedback for product development purposes or bugs and issues
Assist users and product owners with known or unknown bugs and proper troubleshooting
Managing personal KPI's to ensure proficiency in time to resolve and other user metrics
What you need to bring to the table: Passion for providing a positive customer experience
Ability to interact with customers over the phone, online chat, and via email in a professional and friendly manner
Thrive in a fast-paced and growing, dynamic, fun environment
Self-motivated, with attention to detail
Effectively manage your time to meet and maintain deadlines
Enjoy working with others and be a team player
Excellent computer and typing abilities
High school diploma or equivalent education
Customer service experience preferred
Strong problem-solving skills
Possess initiative and willingness to take action
What's in it for you: An exciting and super fun work environment in a sweet office space
Competitive wage of 15.50
Excellent opportunities for advancement
Does this sound like you? Are you oh so ready to be part of this team? If so, submit your resume today.
Deseret Digital Media is an equal opportunity employer. Deseret Digital Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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