Customer Experience Representative

Why work for NEXT Door & Window?Performance based bonus opportunitiesEmployee loyalty as many of our employees have been with us for 10+ years401K with profit sharingHealth and Dental benefitsPaid holidays offFlexible Spending account offeredHoliday partiesMonthly in office eventsSpirit DaysPaid vacation that increases with seniorityCustomer Experience Representative Job Responsibilities:This position is on site in the Burr Ridge office Monday-Friday from 9:30am-6pm with the occasional Saturday shift requiredHandles lead inquiries and convert to appointments to meet and exceed monthly lead goals.Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) proceduresResolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.Provides customers with accurate information regarding all products and services.Follows up on online inquiries in a timely manner with a 3-minute turnaround time.Performs basic data entry of prospect information into our Salesforce CRMFollows up with unsold sales as assigned in Salesforce CRM.Completes outbound calls daily including telemarketing calls.Customer Experience Representative Desired Qualifications:High School Diploma or equivalent.Customer experience and/or inside sales requiredFlexible work schedules including SaturdaysGeneral job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,Previous customer service experience requiredComputer literacy skillsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.