Customer Experience Representative II Location Loveland, CO : Manufacturer Nordson MEDICAL has an immediate opening for a Customer Experience Representative II, paying $21.00-$22.50 hour with benefits starting DAY 1! Do you want to work with a group of individuals striving to enhance the lives of patients? Do you want to be part of a growing and successful manufacturer? We focus on our customers & employees, value teamwork, provide career advancement, and cultivate an owner mindset. Our fast-paced physical roles involve daily inspection of plastic parts to ensure conformity to engineering and quality standards.
What we offer: Benefits include Medical, Rx, Vision, Dental, Health Savings Account (HSA), Retirement, Annual Bonus, and Security benefits including 401k and Life Insurance. In addition to paid time off and paid holidays, each employee receives 16 hours paid time each calendar year to perform volunteer services for Nordson-sponsored events. Ample opportunities for giving exist at Nordson including our Matching Gifts Program. Essential Job Duties and Responsibilities Demonstrates strong customer passion, meeting, and exceeding expectations, while providing a best-in-class experience to our customers. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. As needed, works with accounts receivable to ensure proper order processing. Work with internal team on customer experience initiatives. Demonstrating proficiency with our computer systems and software. Ability to adjust and respond to a fast-paced operation. Responsible for taking calls from customers and for first call resolution with orders, shipping delays, including customer and product questions. Take ownership of customer requests, drives actions to completion in an accurate and timely manner. Manage customer email desk and overall communications via website requests. Maintains an understanding of the online ordering process to support online customer issues. Complete scheduled and ad hoc reports for customers as requested. Work with Customer Experience Manager to identify areas for improvement based on customer feedback and feedback from the Sales team. Maintains an understanding of the online ordering process to support online customer issues. Provides support to the internal Sales team, domestic and international. Reviews customer order patterns for trends and makes recommendations as needed to sales team. Responsible for taking calls from customers and for first call resolution with orders, shipping delays, etc. Enters customer support issues into the ERP software, resolves or escalates customer support issues. Assists with Technical Support, and answers general technical related customer questions as necessary. Other duties as assigned. Education and Experience Requirements High School Diploma or equivalent, 3-5 years customer service work experience Preferred Skills and Abilities Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment. Excellent customer service, written and verbal communication skills with a passion to support customers. Strong verbal communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write clear, concise, and courteous correspondence to both coworkers and customers. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. Basic math skills. Ability to calculate figures and amounts such as discounts, interest, commissions etc. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Basic data entry skills. Ability to remain calm and courteous in tense situations. Strong customer service skills. Strong typing skills. Ability to analyze data and sales trends, and make recommendations to management. Computer Skills: Proficient in use and navigation of Windows operating system in a networked environment. Functional understanding of Outlook E-mail, Word and Excel. Internet navigation proficiency. Salesforce experience preferred.
Competencies: Customer Service Oriented
Results Oriented/Accountability
Professional Work Relations/Teamwork
Knowledge of Job/Comprehension/Job Skills
Phone Skills
Computer Skills
Communicates Effectively
Accuracy
Attention to Detail
Interpersonal Skills
Dependability/Reliability
Follow-Through
Multi-Tasking
Problem Solving
Productivity & Quantity
Exercising Self-Control & Being Resilient
Stress Tolerance
Maintaining Personal Credibility/Meeting Ethical Standards
Safety Awareness
Working Conditions and Physical Demands PHYSICAL DEMANDS:
The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Employee may be required to remain stationary, stand, sit and/or bend frequently or for extended periods of time. Employee will frequently be required to actively listen and exchange verbal and written information. Employee may be required to observe and assess information received via computer. WORK ENVIRONMENT:
The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Must have reliable, appropriate transportation.
Application window anticipated to close 2/9/2024.
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.
