We are hiring a meticulous Customer Experience Manager to join our dedicated team at Got Bugs? Termite and Pest Solutions in Alpharetta, GA.
Growing your career as a Full Time Customer Experience Manager is an unparalleled opportunity to develop useful skills.
If you are strong in problem-solving, decision-making and have the right attitude for the job, then apply for the position of Customer Experience Manager at Got Bugs? Termite and Pest Solutions today!
Are you ready to join the incredible team at got bugs? Termite and Pest Solutions and embark on an adventure filled with integrity, service, and excellence? We're all about having a blast while making a positive impact on our customers. If you're passionate about creating exceptional experiences and thrive in a fast-paced environment, then keep reading!
As a professional and self-motivated Customer Experience Manager, you'll be the bridge between our fantastic customers and our extraordinary Customer Account Specialist team. We need someone with top-notch leadership skills who can keep up with our lively crew. In this role, you'll be the champion of customer satisfaction and productivity, working closely with other departments to provide outstanding service. Join our family-owned company, born in 2006, and enjoy a close-knit atmosphere where opportunities for growth are plentiful!
Job Description and Responsibilities for our Customer Experience Manager: Embrace the excitement of managing inbound calls like a pro. Tackle escalated customer concerns head-on, turning frowns into smiles. Collaborate with upper management to devise wickedly effective outbound sales strategies for our amazing sales team. Show off your strategic planning skills and help us conquer the market. Coach and develop our incredible employees, transforming them into customer service superheroes. Make sure our company standards are not just met but exceeded-go the extra mile! Dive into operational reports regularly and unleash your genius to implement action plans for continuous improvement. Keep the team on track and accountable for smashing their target goals and responsibilities. Support our awesome field technicians in scheduling their services. Help us boost sales and collect payments by lending a hand in the sales process. Ideal Skill Set for our Customer Experience Manager: Unleash your gift of gab with excellent communication skills. Crush it in the digital realm with strong computer proficiency. Bring your A-game in management-first-rate is the only rate. Show off your sales and service prowess, making customers' jaws drop. Thrive on problem-solving and tackle new challenges fearlessly. Be independent and confident-you're a force to be reckoned with! Put customers at the heart of everything you do-customer-oriented is your middle name. Have a hawk-eye for detail-nothing escapes your attention. Flash that friendly and positive attitude-sunshine follows you wherever you go. See the big picture and help us paint a masterpiece. Minimum Requirements Minimum 2 years of management experience in customer service and/or sales, with a track record of driving success and satisfaction. Demonstrated expertise in delivering home services through route-based operations High school diploma or equivalent. We value education from both formal schooling and real-life experiences. Proven ability to lead and manage teams for at least 2 years, inspiring and guiding members towards greatness. Expertise in managing systems, processes, and people, optimizing operations and ensuring smooth functioning. Exceptional communication skills, both verbal and written, enabling effective connection with individuals at all levels, internally and externally. Proficiency in Google Workspace, Microsoft Office, and CRM software, harnessing their full potential through tech-savviness. Thrives on challenges, utilizing a creative problem-solving mindset to think outside the box and discover innovative solutions. A true team player who shines individually and collaboratively, acting as a cohesive force for team success. Demonstrates professionalism and tact, maintaining grace in difficult situations as a remarkable strength. Benefits :
Let's talk future! Enjoy our 401K plan and watch your savings grow. Take care of yourself with health, dental, vision, and life insurance. We've got your back with LTD, STD, and life insurance. Ready to embark on a thrilling journey with got bugs? Termite and Pest Solutions? Apply today and let's make work feel like a wild adventure!
Job Posted by ApplicantPro Benefits of working as a Customer Experience Manager in Alpharetta, GA:
? Career Growth Potential
? Company offers career progression opportunities
? Attractive packageCompetitive Pay
