Job Details
Job LocationWall NJ Corporate Office - Wall, NJ
Salary Range$18.00 - $20.00 Hourly
Description
"You've worked for the rest...now work for the best!"
Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022.
Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.
The Client Resources/Customer Experience Coordinator is the company's first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line. The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns. The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO. The prompt response to a phone call is essential to our customer's experience. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations. This position will be located at the Corporate HQ office in Wall, NJ.
Roles & ResponsibilitiesManage and document all customer calls to resolve any customer concernsRoute customer calls as appropriate via Ring Central or open a Salesforce case to document their concernMaintain consistent communication with customers, informing them of updates when necessaryUtilize organizational and time management skills to prioritize daily tasks and goalsQualifications & Experience
Bachelor's degree in a relevant field is a plus2-3 years of direct or related customer service experienceWell organized, highly detail orientedApproaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skillsCapable of handling stressful situations and resolving customer complaints in a professional mannerExcellent written and verbal communications skillsRing Central and Salesforce experience requiredFluent in Spanish is a plus, (verbal and written) but not requiredSolar experience is a plus, but not required
What We Offer
Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...
competitive compensation,
comprehensive benefits which include medical,
dental,
vision,
life insurance,
employee assistance program,
paid training,
a generous PTO program,
a 401k plan supported by a company match,
work-life balance
long term stability in a fast-growing industry
the satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
and much MORE!
About Trinity Solar
Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 1,700 team members and boasting over 70,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.
Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.
"Veteran Friendly
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