Details:
Customer Service Representative
MMC Group LPNewark, NJ, USA
Pay: $16.50 Non-Bilingual
$17.50 For Bilingual
401K, Dental, Medical, Vision
Full-Time
Training: Monday - Friday 9 am - 5:30 pm for 3 weeks
Regular Schedule: Monday - Friday 10:15 am - 7:15 pm and every Saturday 7:45 am to 2:15 pm (one day off during the week)
Responsibilities:
Responds to telephone inquiries and companies regarding Toll and Bridge accounts using standard scripts and proceduresDefines or resolves inquiries received through written to-telephone correspondenceGathers information researches/resolves inquiries, and logs customer callsCommunicates appropriate options for resolution in a timely mannerPerforms customer needs analysis and informs customers of services and resources available to themMaintains adherence (attendance, punctuality, use of AUX time)All other duties as assignedRequirements:
High School Diploma6 months - 1 year of customer Service experienceBasic computer skills and typingQualifications:
The desire to learn and excellent communication skillsAnalytical skills to rapidly review and interpret dataDesire to help callers via phone interactionKeyboard skills with a PC and Windows operating systemInterpersonal skill to respond in a concise and courteous manner
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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