Customer Experience Administrative Assistant Location Raleigh, NC (Falls of Neuse area) : Your journey to building a better world starts here! WHO WE ARE We help create products that build a better world across a variety of industries: Healthcare and Life Sciences Aerospace and Defense Industrial Some examples of products include: Ultrasound units Robotic surgical devices Molecular diagnostics instruments Radar design and space applications Electric-assist Bicycles WHY WE LOVE IT At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork. Our engineers work alongside a global team of experts who engage in projects that span a variety of industries - helping our customers in creating the products that build a better world. At Plexus, you will find: A workplace centered on collaboration and integrity Supportive leadership teams that value work life balance through a flexible work environment An inclusive environment which values diverse backgrounds, experiences and expertise Flexible career paths across a variety of disciplines Innovative design solutions and state-of-the-art technology that improves lives We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences. HOW YOU WILL DO IT Purpose Statement: Supports the facilitation of the site's Customer Experience and interacts with and greets customers during site visits. Provides administrative support to the Site Management along with delivering timely, superior, and high-quality customer service to our customers and the site. Key Job Accountabilities: Facilitate customer visits to include coordination of conference rooms, meals, travel, accommodations, agenda, and messages to align with the desired outcome of each visit and support execution of a superior Customer Experience. Coordinate Customer Experience survey and compile results to ensure site is meeting and exceeding customer satisfaction. Always look to identify and drive improvement processes within the Customer Experience. Become knowledge expert in all areas related to Customer Experience including brand compliance and consistency throughout the site and tour planning/execution for all customer visits. Create and ensure a positive Customer Experience through execution of the Customer Experience Manual and partnership with the Customer Experience Leader/Office Coordinator and/or Site Management. Greet customers, vendors, and employees. Foster positive working relationships between all internal customers. Provides administrative support to site management by performing duties in support initiatives and policies including compilation of data, reporting, presentation preparation, expense reporting, meeting note taking, document action items, and workflow scheduling. Additional Accountabilities: Discretion and ability to demonstrate confidentiality is a must. Fosters effective relationships with internal support partners (Site management, IT, Facilities, etc.) and external support partners (food and beverage providers, vendors, area hotels, etc.) in such a manner that facilitates exceptional service delivery that exceeds customer expectations. Collaborate across the organization to identify and implement organizational best practices related to the customer experience initiative. Coordinate customer service surveys to ensure site is meeting and exceeding customer satisfaction. Review results with site leadership in the case any results need to be addressed. Communicate with site leaders to ensure customer information is updated in visitation calendar. May create and distribute customer visit agenda as well as weekly visit reports. Work independently, set work priorities, plan workload and make routine decisions. Seek guidance on matters of an exceptional nature. Promptly responds and effectively manages multiple assignments and deadlines for tasks including data entry and spreadsheet maintenance. Manage the reservation of conference rooms to reduce scheduling conflicts. Maintain 5S office environment of site entrance area. Ensure area has professional appearance. Additional duties as assigned. Education/Experience Qualifications: A minimum of an Associate's Degree is required; an Associate's Degree is preferred. Three (3) year of related experience is required; Five (5) or more years of related experience is preferred. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered. Other Qualifications: Strong verbal and written skills, including proofreading Oustanding customer service skills Ability to multi-task and prioritize Excellent organizational skills Experience with travel arranging and expense reporting Ability to maintain confidentiality Knowledge of office equipment printers/fax/scanners Proficient in Microsoft Office Suite Ability to use JDE General office equipment and materials Work Environment: The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level. This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform. Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement. Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!
