Customer Care Specialist - Remote Work

Job Description:

Jones Lang LaSalle is seeking a part-time Customer Care Specialist to work remotely from Fort Worth, Texas. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service. The Customer Care Specialist will be responsible for providing exceptional customer service to clients, handling inquiries and resolving issues in a timely and professional manner.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.2. Assist customers with product and service information, order processing, and issue resolution.3. Maintain accurate customer records and follow up on customer interactions.4. Collaborate with other departments to address customer concerns and provide solutions.5. Identify opportunities to improve customer satisfaction and retention.6. Utilize analytical skills to identify trends and patterns in customer inquiries.

Requirements:1. Resilient and motivated individual with a strong commitment to customer service.2. Attention to detail and strong analytical skills.3. Excellent communication and interpersonal skills.4. Ability to work independently and as part of a team.5. Proficient in Microsoft Office and customer service software.6. High school diploma or equivalent, Bachelor's degree preferred.

Benefits:1. Life insurance2. Paid Time Off (PTO)3. Dental insurance

Working Environment:At Jones Lang LaSalle, we promote work-life balance and employee well-being. Our remote work opportunities allow for flexibility and autonomy while still providing a supportive team environment. We value diversity and inclusion in the workplace and are committed to providing equal opportunities for all employees.

Equal Opportunity Statement:Jones Lang LaSalle is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.