Customer Care Specialist

Job Description:

As a Customer Care Specialist at Phillips 66 in San Antonio, Texas, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering incoming calls, handling customer inquiries, resolving complaints, and ensuring customer satisfaction. You will also be required to maintain accurate records of customer interactions and transactions.

Responsibilities:- Answer incoming customer calls and respond to emails in a professional and timely manner- Provide product and service information to customers- Resolve customer complaints and issues in a polite and efficient manner- Process orders, returns, and exchanges- Maintain accurate customer records in the company database- Collaborate with other departments to ensure customer needs are met- Meet and exceed customer satisfaction goals

Requirements:- 1 year of experience in a customer service role- Resourceful and adaptable personality traits- Strong people management and cooperation skills- Excellent communication and problem-solving abilities- High school diploma or equivalent- Proficiency in Microsoft Office Suite and CRM software- Ability to work in a fast-paced environment and multitask effectively

Benefits:- Retirement plan- Relocation allowance- Free food

Working Environment:At Phillips 66, we strive for excellence in every endeavor. We set high standards for achievement and expect our employees to uphold those standards. You will be part of a dynamic and supportive team that values collaboration and innovation.

Equal Opportunity Statement:Phillips 66 is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.