Customer Care Specialist

Job Description:

Ashland is seeking a part-time Customer Care Specialist to join our team in Phoenix, Arizona. As a Customer Care Specialist at Ashland, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Provide product information, pricing, and availability to customers- Process customer orders and returns- Investigate and resolve customer complaints or issues- Collaborate with sales and marketing teams to ensure customer satisfaction- Maintain accurate customer records and account information- Identify opportunities for upselling or cross-selling products- Contribute to team goals and initiatives to improve customer care processes

Requirements:- 4 years of experience in customer service or related field- Driven and independent personality traits- Strong project management skills- Excellent decision-making abilities- Ability to work in a fast-paced environment and prioritize tasks effectively- Excellent communication and interpersonal skills- Proficient in Microsoft Office and CRM software- High school diploma or equivalent required, Associate's or Bachelor's degree preferred

Benefits:- Disability insurance- Dental insurance- Travel & spending expenses

Working Environment:At Ashland, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional customer care.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Ashland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.