Job Description:American Financial Group is seeking a dedicated and energetic Customer Care Specialist to join our team in Phoenix, Arizona. As an Entry-Level Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, attention to detail, and the ability to think critically to solve customer issues.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with account inquiries, billing questions, and general information requests- Resolve customer complaints and issues in a courteous and efficient manner- Update customer account information accurately in the company database- Collaborate with other departments to ensure customer needs are met- Identify and escalate priority issues to the appropriate team members- Maintain a positive and empathetic attitude towards customers at all times
Requirements:- 1 year of customer service experience is preferred- Excellent communication skills, both written and verbal- Strong organizational skills and attention to detail- Ability to think critically and problem-solve effectively- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Must be a team player with a cooperative attitude- Ability to work independently with minimal supervision
Personality Traits:- Dedicated: Commitment to providing excellent customer service- Energetic: Positive attitude and enthusiasm for helping others
Soft Skills:- Cooperation: Ability to work effectively with others to achieve common goals- Critical Thinking: Ability to analyze information and make informed decisions
Benefits:- Employee discounts on company products and services- Joining Bonus for new hires- Company-provided equipment for work purposes
Working Environment:At American Financial Group, we believe in building strong connections with our team members and treating each other like an extended family. We provide a supportive and inclusive work environment where collaboration and teamwork are valued.
Equal Opportunity Statement:American Financial Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to Apply: May 16, 2024
Join our team and start your career in customer care with American Financial Group! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
