Customer Care Specialist

Job Description:

Land O'Lakes is seeking a dedicated and confident Customer Care Specialist to join our team in Denver, Colorado. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer care or a related field.

Responsibilities:- Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner- Provide exceptional customer service by addressing and resolving customer issues and ensuring customer satisfaction- Collaborate with internal teams to escalate and resolve complex customer cases- Maintain accurate records of customer interactions and transactions- Assist with order processing, tracking, and delivery- Proactively identify opportunities to improve customer experience and service quality- Stay up-to-date on company products, services, and promotions

Requirements:- 4 years of experience in customer care or a related field- Excellent communication and interpersonal skills- Strong time management and problem-solving abilities- Proficient in Microsoft Office and customer relationship management software- Ability to work independently and as part of a team- Comfortable working in a fast-paced environment

Personality Traits: - Dedicated- Confident

Soft Skills:- Time management- Problem-solving

Benefits:- Remote work flexibility- Travel & spending expenses covered- Free food

Working Environment:At Land O'Lakes, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our employees are encouraged to collaborate, think creatively, and drive positive change.

Equal Opportunity Statement:Land O'Lakes is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.

Deadline to apply: May 11, 2024

If you meet the requirements and are excited to join a team that values customer care and innovation, we encourage you to apply for the Customer Care Specialist position at Land O'Lakes in Denver, Colorado.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.