Customer Care Representative

Description:
As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also always ensure customer satisfaction.
Responsibilities Handling a broad range of customer inquiries via multiple channels in a timely, professional manner
Providing product, pricing, and service information to customers
Entering and maintaining accurate customer orders using various software applications
Resolving a broad spectrum of customer complaints and issues with empathy and understanding
Collaborating cross-functionally to provide accurate and timely information to customers
Requirements Have excellent communication skills, both written and verbal
Be able to work well with others in a busy and dynamic team environment
Be able to prioritize and multitask effectively while being detail-oriented and organized
Demonstrate empathy and patience when dealing with customers
Be proficient in using computers and technology