Customer Care Project Specialist

Customer Care Project Specialist
9-5 - M-F -  On-Site - Full Time
Location: 317 Raemisch Rd, Waunakee, WI
Business Communication Solutions (BCS) is a leading provider of variable print, and electronic distribution of billing solutions. We are a fast-paced environment with a focus on quality. You will work closely with peers to solve problems and learn while fulfilling client requirements continuously. These are personalized interactions with existing clients. POSITION:
The Specialist will provide practical expertise focused on resolving day-to-day issues, addressing questions, or making changes for assigned clients. The Specialist is responsible for effectively communicating (verbal and written) and trouble-shooting problems, guiding the client to appropriate resources to promptly, and professionally, address customer inquiries. This requires detailed orientation, organizational skills, and a focus on customer satisfaction.  These are ongoing interactions with Dedicated Clients/Businesses, we are not a call center. Minimum Qualifications – Education, Experience, and Knowledge Required: Requires 3 years of experience in customer support A minimum of a high school diploma or equivalent Technical writing skills Skills and Abilities Required: Build positive relationships with internal and external customers Effective communication skills (internal/external – written/verbal/phone) High level professional and personal ethics, values, and integrity Self-sufficient and flexible contributor within a team-oriented environment Positive outlook, openness to learning, and a "Can-Do" attitude Basic understanding of project management principles Maintain professionalism and focus in a dynamic and changing environment Compensation and Benefits: Salary $45,000-$52,500 – depending on experience 16 days of PTO starts accruing after 30 days of Employment 1st of the Month Following Thirty days of Employment Health, Dental, Vision, Disability, and Life Insurance After One Year of Employment 401K Plan with employer matching contribution ? BCS is an Essential Business in Waunakee, WI, and has a well-maintained, clean, and air-conditioned environment.
? Candidates must be able to pass a pre-employment background screening, including a drug test and background check.
? Business Communication Solutions (BCS) is an Equal Opportunity/Affirmative Action Employer.