Customer Care Officer - Work From Home

Job Description:Charter Communications is seeking a dedicated and confident Customer Care Officer to work remotely from Phoenix, Arizona. As a part-time entry-level position, the Customer Care Officer will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 1 year of experience in a customer service role and possess strong soft skills in creativity and time management.

Responsibilities:- Answer customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer complaints and issues in a diplomatic and efficient manner- Identify and escalate priority issues to the appropriate department- Maintain accurate records of customer interactions and transactions- Provide product information and assistance to customers- Monitor customer satisfaction and loyalty

Requirements:- Minimum of 1 year of experience in a customer service role- Confident and dedicated personality- Strong soft skills in creativity and time management- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent

Benefits:- Visa sponsorship for eligible candidates- Relocation allowance for candidates outside of Phoenix, Arizona- Free accommodation for remote work- Opportunity to work in a supportive and inclusive environment

Equal Opportunity Statement: Charter Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to cultivating leaders who foster inclusivity and mentorship within our organization.

Deadline to apply: May 16, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.