Customer Care Officer

Job Description:

As a Customer Care Officer at Ford Motor in Washington, D.C., you will play a crucial role in ensuring customer satisfaction and representing the company's commitment to excellence in customer service. This full-time position at the Associate Level requires a minimum of 4 years of experience in customer care or a related field.

Responsibilities:- Handle customer inquiries and issues via phone, email, and in-person interactions- Resolve customer complaints efficiently and effectively, ensuring a positive outcome for both the customer and the company- Provide product information, pricing, and availability to customers- Process orders, returns, and refunds accurately and in a timely manner- Collaborate with other departments to address customer concerns and improve processes- Maintain accurate records of customer interactions and transactions- Identify and implement opportunities for continuous improvement in customer care processes- Stay up-to-date on Ford Motor products, services, and policies to provide accurate information to customers

Requirements:- Resilient and motivated individual who thrives in a fast-paced and challenging environment- Excellent communication and interpersonal skills- Strong emotional intelligence and the ability to empathize with customers- Proven track record of strategic planning and problem-solving- Proficiency in Microsoft Office and CRM software- Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits:- Life insurance- Dental insurance- Medical coverage

Working Environment:Ford Motor offers a dynamic workplace that values teamwork, innovation, and shared success. As a Customer Care Officer, you will have the opportunity to work with a diverse team of professionals who are dedicated to delivering exceptional customer service and driving continuous improvement.

Equal Opportunity Statement:Ford Motor is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We encourage individuals of all backgrounds to apply for this position.

Deadline to Apply: May 22, 2024

Join Ford Motor's customer care team and be part of a company that is dedicated to providing outstanding service to its customers and fostering a culture of excellence. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.