Customer Care Officer

Job Description:

Unity Technologies is seeking a part-time Customer Care Officer to join our team in Jacksonville, Florida. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients. This role requires a high level of motivation and independence, as well as strong problem-solving skills and emotional intelligence.

Responsibilities:- Respond to customer inquiries via phone, email, and online chat in a timely and professional manner- Assist customers with product information, pricing, and troubleshooting- Process customer orders and returns accurately- Maintain accurate records of customer interactions and transactions- Collaborate with other teams to resolve customer issues and escalations- Identify opportunities to improve customer experience and provide feedback to management

Requirements:- 4 years of experience in customer service or a related field- Strong communication skills, both written and verbal- Excellent problem-solving abilities- High emotional intelligence and the ability to empathize with customers- Motivated and able to work independently with minimal supervision

Benefits:- Dental insurance- Paid overtime- Gym membership

Working Environment:At Unity Technologies, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive work environment where every voice is heard and valued.

Deadline to apply: ********

Equal Opportunity Statement:Unity Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.