Customer Care Manager - Work From Home

Job Description:

Reinsurance Group of America is seeking a dedicated and resilient Customer Care Manager to join our team. This is a part-time, work-from-home position based in San Diego, California. The ideal candidate will have at least 7 years of experience in customer care roles and possess a mid-to-senior level of seniority.

Responsibilities:- Manage a team of customer care representatives to ensure high levels of customer satisfaction- Develop and implement strategies to improve customer experience and retention- Monitor customer care performance metrics and provide regular reports to senior management- Handle escalated customer issues and provide resolutions in a timely manner- Collaborate with other departments to address customer concerns and improve overall processes- Train and onboard new customer care team members- Stay up-to-date on industry trends and best practices in customer care

Requirements:- 7+ years of experience in customer care roles- Excellent communication and interpersonal skills- Strong critical thinking and problem-solving abilities- Ability to work independently and as part of a team- Proficiency in CRM software and Microsoft Office suite- A positive attitude and a willingness to adapt to changing circumstances

Personality traits:- Dedicated- Resilient

Soft skills:- Critical thinking- Teamwork

Benefits:- Relocation allowance- Dental insurance- Profit sharing

Working environment:At Reinsurance Group of America, we prioritize quality in all aspects of our work, products, and services. We believe in fostering a collaborative and innovative culture where employees are empowered to make a difference.

Deadline to apply: May 29, 2024

Equal Opportunity Statement:Reinsurance Group of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.