Job Description:
Lithia Motors is seeking a highly motivated and experienced Customer Care Manager to join our team on a part-time basis, working remotely from Phoenix, Arizona. As a mid-to-senior level professional with at least 7 years of experience in customer care management, you will be responsible for overseeing and improving our customer care services to ensure a seamless experience for our clients.
Responsibilities:- Develop and implement customer care strategies to enhance the overall customer experience and satisfaction- Manage a team of customer care representatives, providing guidance, support, and training as needed- Monitor customer feedback and resolve escalated issues in a timely and efficient manner- Analyze customer care data to identify trends and areas for improvement- Collaborate with other departments to streamline processes and optimize the customer journey- Stay current on industry trends and best practices in customer care management
Requirements:- Bachelor's degree in business administration or related field- Proven experience in customer care management, with a minimum of 7 years in a similar role- Excellent communication and interpersonal skills- Strong leadership abilities and a track record of team management- Adaptable and hardworking, with a commitment to delivering high-quality customer service- Strong presentation skills and attention to detail- Equal opportunity statement: Lithia Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Benefits:- Company-provided equipment for remote work- Company transportation for in-person engagements- Joining bonus for successful candidates- Opportunities for professional development and growth within the company
Working Environment:At Lithia Motors, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can thrive and make a difference in the communities we serve.
Deadline to apply: May 2, 2024
Join us in shaping the future of customer care management at Lithia Motors! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
