Customer Account Services Solutions Analyst

POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused and provides a pleasant work environment. The Customer Account Services Analyst will primarily assist our customers with managing orders. There is opportunity for cross-training and working on projects with the entire Business Office Team. After successful onboarding, an employee in this position may apply for a hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES:  Answer inbound calls and make outbound calls related to orders.Provide resolutions to customer inquiries regarding exchanges, returns, issues with ordersCommunicate effectively with customers and sales team.Assist in productivity improvement.Be flexible to change tasks as needed.Cross-train to assist other team members.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Ability to think through resolutions quickly based on company policiesAnswer inbound calls and make outbound calls with a friendly demeanorAbility to remain calm while listening to customerExcellent verbal and written skills.Ability to adapt to changesOrganizational skills and accuracy.Self motivated, intuitive thinker with ability to work independently or in a teamGood computer skills, ability to learn cloud-based software programsExperience using Teams/D365 preferred but can trainMicrosoft Office#LI-Onsite
Required Education: Associates
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