Customer Account Representative

Job summary
Qualified candidates for this position will provide customer service support such as order entry/management, pricing, availability, and backlog reporting.
Job seniority: mid-to-senior level
Responsibilities
• Provide customer support for a specific sales territory and/or collection of key accounts• Primary customer contact for order management and sales inquiries• Generate quotes, assist where appropriate with product recommendations• Work with other functions to manage the customer orders, expedite orders, and recover late orders• Manage expectations between customers and TMS on lead times, expedites requests, and product availability• Review, enter and acknowledge purchase orders• Manage customer portals
Requirements
• Minimum 2-year degree or equivalent work experience• Minimum 3 years' experience in sales and/or customer service• Highly organized and personable• Strong negotiation and problem-solving skills• Strong verbal and written communication skills• Promote team atmosphere• Familiar with ERP systems – preferably Oracle• Experience working in a manufacturing environment a plus