Crm Administrator - Digital Learning At Ut

CRM Administrator - Digital Learning at UT Digital Learning at UT is a newly created unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaboration problem-solving. The CRM Administrator is responsible for configuration and customization of the Digital Learning customer relationship management (CRM) system. This position will lead the technical support, maintenance, and ongoing improvements to Slate CRM. This person will lead the technical aspects of marketing campaigns, events, inquiries, web forms, automation, student, and staff portals. The position will work closely with peer staff in both Undergraduate and Graduate admissions office to ensure integrity and scalability of the platform(s). The administrator will provide training and support for divisional users. The administrator will work lock step with Digital Learning Core Education units to implement CRM solutions based on identified need. This position is responsible for developing and implementing strategies that align with enrollment goals as defined by Digital Learning leadership and the University of Tennessee. The ideal candidate will be able to work full or hybrid schedule at the Digital Learning central office, Knoxville, TN.