Credit Card Customer Service Account Specialist I

Job summary
At Chase, you will focus on business results by offering options and finding solutions to help our customers.The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
Job seniority: entry level
Responsibilities
• Works in a call center environment that requires 100% phone-based customer interaction• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers• Communicates with customers in a metrics-driven environment• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment• Takes ownership of each customer interaction while treating them with respect and responding with empathy• Works both independently and in a team environment• Abides by all applicable regulatory and departmental practices and procedures
Requirements
• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment• High school diploma or GED required
Key Skills Needed
• Excellent communication• Negotiation• Decision-making• Resiliency• Adaptability• Customer service
Benefits
• Comprehensive health care coverage• On-site health and wellness centers• Retirement savings plan• Backup childcare• Tuition reimbursement• Mental health support• Financial coaching• And more.