Exploring the next step to lead others through your organizational and training skills? Interested in finding ways to improve court systems through your strengths in problem solving and customer service? If so, apply today for a position at the Minnesota Judicial Branch! Hennepin County District Court invites qualified applicants for a Court Operations Specialist position in the Brookdale Criminal Division. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Specialists perform advanced court operations work including training, quality assurance, compliance, report analysis, and complex case processing under limited supervision from their manager. This work entails a considerable amount of data entry and customer service. The Court Operations Specialist serves as the subject matter expert and point of contact for staff with regards to policies, procedures, report management, and financial case processing. A successful candidate for this position will be able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.
The Brookdale Courthouse handles solely criminal and traffic cases for the communities of Brooklyn Center, Brooklyn Park, Champlin, Corcoran, Crystal, Dayton, Golden Valley, Greenfield, Hanover, Maple Grove, New Hope, Osseo, Robbinsdale, Rockford, Rogers, and St. Anthony.
The following are examples of major job duties expected for this position to perform: Serve as subject matter expert for other team members, using advanced knowledge of criminal court policies and procedures to answer questions, address complex or unique case processing situations, and solve problems Develop and administer training to both new and current staff on procedures and process changes; spot check employee work to ensure understanding Analyze reports and statistics to review staff performance and consult with lead workers and supervisors on identified issues/trends Performs advanced court operations work including case processing and updating, training, report analysis, and working through complex and unique situations Maintains knowledge of court policies, processes, and procedures. Reviews and provides feedback to leadworkers on any changes that are needed based on expertise Minimum Qualifications: High school diploma or equivalent Two (2) years of experience as a Court Operations Associate or equivalent experience (for example: Court Clerk, Legal Assistant, Medical Billing Specialist, Administrative Assistant) Minimum Knowledge, Skills, and Abilities: Ability to train both new and current staff on procedures, adapting technical and procedural training to various learning styles when appropriate Ability to take direction well and maintain a professional and positive attitude through challenging circumstances Self-directed and motivated with demonstrated leadership skills, and the ability to independently make decisions based on applicable regulations Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others Proficiency in Microsoft Office Suite and ability to lean other job-related software Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds Ability to prioritize assignments, adapt to change, and work well under pressure in a high-performance environment, while maintaining strong attention to detail and accuracy Preferred Qualifications: Extensive knowledge and understanding of current Hennepin County District Court Criminal Division policies and procedures Experience providing technical and criminal-related procedural training Experience reviewing work of others for accuracy and providing feedback for corrective action Experience writing job procedures and developing training materials in a clear, concise manner The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at mncourts.gov/careers .
Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid .
LOGISTICS
The Brookdale team is located in Brooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 200 (first floor.) The courthouse has free parking available and is located near major freeways making for a convenient commute. This is a primarily in office position with limited remote work opportunities. The core hours for this position are 8:00 am - 4:30pm, Monday - Friday, but may vary depending on the assignment and operational needs of the division. SALARY RANGE
The expected starting salary for external candidates is at least $23.10 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits .
Instructions for Applying:
Visit . Complete and submit your online application with resume and cover letter attached by February 25th, 2024, at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
Please contact Human Resources with questions regarding this posting via email: ; or phone: .
Equal Opportunity Employer:
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources via email: .
The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
