Job Description
Job Description
MCB is excited to enter the Springfield Market through the acquisition of Marine Bank. Join our team to experience new opportunities in this time of growth!!
Make the change and be the difference. Take
ownership
at MCB!
Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 600 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Enjoy the Benefits of working at MCB!
Employee Paid Voluntary Benefits:
Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
MCB Paid:
Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
Job Summary
The main responsibility for this position will be daily proof processing. Various other daily tasks include processing ACH files, exception items, corrections to deposit accounts and other duties as assigned. Provides excellent customer service by assisting customers and employees, answering questions regarding transactional activity and other general bank and deposit account inquiries.
The hours for this position are 10:00am-6:30pm daily M-F.
Essential Duties & Responsibilities
· Process various exception items promptly, accurately, and according to policy to meet required deadlines and mitigate potential losses for the bank:
o ACH return and invalid accounts, NOC, Death Notices
o DDA, SAV, COD, FMS and SDB non-post
o NSF Items
o Chargebacks
o Incoming cash letters
· Perform duties related to the Overdraft Program such as mailing customer letters, monitoring reports and other maintenance, etc.
· Retrieve and send daily ATM remote balancing totals to designated branches
· Set up ACH Origination batches for consumer customers (transfers that can't be set up at account level)
· Perform balance and repair functions for branch transactions, RDC, mobile and lockbox in preparation for outgoing cash letters.
· Process gift card fulfillment requests
· Perform complex account research, tracking and reporting using Navigator, Director, and Continuity Control.
· Perform Stop Payment Functions:
o Stop Pay Suspect Review
o Expired/Deleted Stop/Hold Review
o Process Stop Payment requests in Navigator
· Monitor account closing worksheets for special handling instructions of outstanding items.
· Assist with customer and branch requests as needed
· Review and process:
o ACH disputes
o Business Online Banking enrollment
o Perform intake responsibilities from secure mail system to resolve customer inquiries, escalating as appropriate according to bank policy.
· Assist with debit card production as needed.
· Performs card maintenance including changes to cards and updating Client Central.
· Maintain current knowledge of internal risk controls and loss prevention, including reporting suspicious activity per bank policy.
Supervisory Requirements
Personnel Management: This position has no supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
· Medium exertion: exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
· Employees, who work 7 ½ continuous hours or more, must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their workday
Education and Qualifications
Essential:
· High school education and diploma
· BSA and other Bank related training through BAI is required annually
Experience
Essential:
· Knowledge and experience operating a computer, calculator, and other general office equipment
· Excellent social and communication skills:
o Use professional and clear verbal communication skills
o Use professional phone etiquette, including tone and volume of voice
· Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
· Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions
· Ability to maintain confidentiality
· Ability to get along well with coworkers and be a valuable team member
Skills and Qualifications
· Fluent in MCB deposit products
· Fluent use of MCB Essentials
· Fluent use of Continuity Control
· Fluent in all types of transaction channels:
o ACH
o Online Banking
o Checks
o Mobile
o Wires
o Person-to-Person (P2P)
· Fluent in MCB Overdraft Program
· Adhere to MCB's customer identification procedures when communicating with customers over phone or email.
Required Training
· All regulatory as required
· Becoming a Customer Service Expert
· Becoming a Professional Banker
· Communication is Everything
· The Accountability Experience
· Engaging Our Customers
· Excel (as needed)
· How to Make Yourself Indispensable
· Legal Foundations in Banking
· Principles of Banking
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."
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