We are hiring a brilliant Coordinator I, Freight and Carrier Support to join our multidisciplinary team at Pilot Travel Center in Knoxville, TN.
Growing your career as a Full Time Coordinator I, Freight and Carrier Support is a remarkable opportunity to develop beneficial skills.
If you are strong in decision-making, innovation and have the right mindset for the job, then apply for the position of Coordinator I, Freight and Carrier Support at Pilot Travel Center today!
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description The purpose of this role is to focus on PFJ driver and 3rd party carrier delivery confirmation compliance, order entry into our FuelWise application, and paperwork requests to support the transaction cycle for our retail and PFJ Energy customer lines of businesses. Paperwork requests from internal and external customers will provide the candidate an opportunity collaborate with multiple internal departments and use systems like TRIPS, Mobius, A-Suite, and Samsara to resolve issues and fulfill each request in a timely, effective manner. This role will work closely with the Freight & Carrier Support team, Transaction Assurance, Logistics, Transportation, and Fuel Accounting, as well outside vendors, terminals, and 3rd party carriers to resolve open orders and paperwork requests.
Manage and fulfill requests for paperwork (Bill of Ladings, Delivery Tickets) for internal and external customers Assist in entering order information into the FuelWise application and TRIPS dispatch system to complete orders; focusing on order entry accuracy. Communicate with PFJ drivers as well as 3rd party carriers to resolve paperwork needs via email and phone calls. Utilize TRIPS, Mobius, A-Suite and Samsara to research and resolve order issues. Contribute informational patterns related to PFJ driver and 3rd party carrier performance, and help drive efficiencies. Review entries to ensure accuracy and completeness in processes. Execute basics in troubleshooting system and order issues. Escalate as needed. Navigate available reports to help in troubleshooting efforts and executing tasks. Contribute to team and departmental goals, metrics, values, vision, and mission. Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned #LI-CR1
Qualifications High school diploma or equivalent certificate required Bachelor's degree preferred or a minimum two years' experience in customer service or logistics Additional Information Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
32722
Benefits of working as a Coordinator I, Freight and Carrier Support in Knoxville, TN:
? Career Growth Potential
? Professional Development Opportunities
? Leading Industry Pay
