Contact Center Specialist - Remote Work

We are seeking a Contact Center Specialist to join our team at Tenneco in San Jose, California. This is a part-time remote position ideal for individuals at the entry level of their career with at least 1 year of experience.

As a Contact Center Specialist, your responsibilities will include but are not limited to:- Handling inbound and outbound calls from customers regarding product inquiries, order placements, and issue resolutions- Providing exceptional customer service by actively listening to customers' concerns and offering effective solutions- Logging all customer interactions accurately in the system and following up on unresolved issues in a timely manner- Collaborating with cross-functional teams to escalate complex cases and provide comprehensive support to customers- Staying up-to-date with product knowledge and industry trends to offer informed assistance to customers- Adhering to company policies and procedures to ensure a seamless customer experience

Requirements:- Must be adaptable and passionate about customer service- Strong critical thinking skills to analyze situations and provide effective solutions- Ability to cooperate and work well within a team environment- Excellent verbal and written communication skills- Proficiency in relevant software applications and CRM systems- High school diploma or equivalent required

Benefits:- Retirement plan options- Travel opportunities for training and conferences- Free food provided during working hours

At Tenneco, we strive for excellence and uphold high standards in all our endeavors. We are an equal opportunity employer and welcome applicants of all backgrounds to apply. The deadline to submit your application is May 11, 2024. Join us in delivering exceptional customer service from the comfort of your own home as a Contact Center Specialist!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.