Job Description:
Kindred Healthcare is seeking a dedicated and passionate Contact Center Specialist to join our remote team in San Antonio, Texas. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in the healthcare industry while providing quality customer service from the comfort of their own home.
Responsibilities:1. Handle inbound and outbound calls to assist patients with inquiries, appointments, and general information.2. Provide exceptional customer service by actively listening to patients' needs and concerns and offering solutions in a timely manner.3. Utilize various communication channels, including phone, email, and chat, to engage with patients and ensure a positive experience.4. Collaborate with internal teams to address patient issues and escalate to the appropriate department when necessary.5. Maintain accurate and detailed records of all customer interactions and follow up as needed.6. Stay up to date on healthcare policies and procedures to provide accurate information to patients.7. Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.
Requirements:1. 1 year of experience in a customer service or call center role.2. Passionate about helping others and driven to provide excellent service.3. Strong communication skills and the ability to adapt to different communication styles.4. Ability to work independently and collaboratively in a remote team environment.5. Demonstrated cooperation and willingness to innovate in order to improve processes.6. Proficiency in using computer systems and software, including CRM platforms.7. Must have a reliable internet connection and a quiet workspace for remote work.
Benefits:- Vision insurance- Profit sharing- Gym membership
Working Environment:At Kindred Healthcare, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected for their unique contributions. Our team is committed to providing a supportive and inclusive working environment where every individual can thrive.
Deadline to Apply:May 14, 2024
Equal Opportunity Statement:Kindred Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
