Job Description:
Newell Brands is seeking a Contact Center Specialist to join our team in Dallas, Texas. This entry-level position is perfect for someone who is hardworking, resilient, and has strong attention to detail. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels such as phone, email, and chat.
Responsibilities:- Handle inbound and outbound customer inquiries in a professional and courteous manner- Assist customers with product information, order placements, and issue resolutions- Use customer relationship management software to log interactions and track customer requests- Collaborate with other departments to escalate and resolve customer issues- Meet and exceed key performance indicators for customer service, including response times and customer satisfaction ratings- Identify opportunities for process improvement and provide feedback to management
Requirements:- Strong communication skills, both written and verbal- Ability to work in a fast-paced environment and multitask effectively- Leadership skills to take ownership of customer inquiries and provide timely resolutions- Attention to detail to accurately capture customer information and follow up on requests- No prior experience required - we will provide training for the right candidate
Benefits:- Medical coverage- Paid overtime- Opportunities for travel- Opportunities for career growth within the company
Working Environment:At Newell Brands, we flourish in a culture that embraces change and responds resiliently. We value employees who are adaptable, innovative, and passionate about delivering excellent customer service. Our team is supportive, collaborative, and dedicated to helping each other succeed.
Deadline to Apply:Please submit your application by May 31, 2024. We are excited to meet candidates who are eager to learn and grow in a dynamic customer service role.
Equal Opportunity Statement:Newell Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We celebrate diversity and are committed to creating an inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
