Contact Center Representative - Work From Home

Job Description:

General Motors is seeking a Contact Center Representative to join our team in Indianapolis, Indiana. This is a part-time, work-from-home position for an Associate Level individual with at least 2 years of experience in customer service or a related field.

Responsibilities:- Handle inbound and outbound calls to assist customers with inquiries, issues, and support related to General Motors products and services- Provide excellent customer service by actively listening to customers, identifying their needs, and resolving any problems or concerns in a timely and professional manner- Utilize company systems and resources to accurately document customer interactions and follow up on any outstanding issues- Collaborate with team members and other departments to ensure a seamless customer experience- Meet or exceed key performance indicators such as call resolution time, customer satisfaction scores, and upsell opportunities- Stay informed about General Motors products, services, promotions, and policies to effectively assist customers- Continuously improve your knowledge and skills through training and development opportunities

Requirements:- Reliable and resilient personality traits- Strong communication skills, both verbal and written- Adaptability to work in a fast-paced and ever-changing environment- Ability to work independently and as part of a team- High school diploma or equivalent required, college degree preferred- Proficiency in Microsoft Office and other computer applications- Previous experience in a contact center or customer service role preferred

Benefits:- Travel and spending expenses covered- Company-provided equipment for remote work- Disability insurance coverage- Opportunity to work in an empowering environment where employees are encouraged to take ownership and make impactful decisions

Equal Opportunity Statement:General Motors is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to Apply:Please submit your application by May 15, 2024.

If you meet the requirements and are ready to join a dynamic and customer-focused team at General Motors, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.