Contact Center Representative

Job Description:

American Express is seeking a passionate and reliable Contact Center Representative to join our team in San Diego, California. As an Entry Level team member, you will be responsible for handling a high volume of inbound and outbound calls related to customer inquiries, providing exceptional customer service, and resolving issues in a timely and professional manner.

Responsibilities:1. Answering customer inquiries via phone, email, and chat with a high level of customer service and satisfaction.2. Resolving customer issues and complaints in a professional and efficient manner.3. Providing product and service information to customers.4. Maintaining accurate records of customer interactions and transactions.5. Collaborating with team members to ensure effective communication and seamless customer experience.6. Adhering to company policies and procedures at all times.

Requirements:1. Passionate and reliable individual with a strong commitment to customer service.2. Excellent decision-making and time management skills.3. Strong verbal and written communication skills.4. Ability to work in a fast-paced environment and handle high call volumes.5. Previous experience in a customer service role is a plus but not required.6. Must be able to work part-time hours and have the flexibility to work remotely.

Benefits:1. Remote work flexibility for part-time hours.2. Company-provided equipment for remote work.3. Travel opportunities for training and development.

Working Environment:At American Express, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We believe in creating a positive and supportive work environment where employees can thrive and grow.

Equal Opportunity Statement:American Express is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Deadline to Apply: May 6, 2024

Join our team at American Express and be a part of a company that values its employees and provides opportunities for growth and development. Apply now to become a Contact Center Representative in San Diego, California!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.