Contact Center Officer

Job Description:

Republic Services, a leading waste management company in San Francisco, California, is seeking a dedicated and resourceful Contact Center Officer to join our team. This entry-level position is ideal for individuals with a minimum of 1 year of experience in customer service.

Responsibilities:- Handle inbound and outbound calls in a professional and courteous manner- Provide information and assistance to customers regarding waste management services- Resolve customer inquiries and complaints in a timely and efficient manner- Document all customer interactions accurately in the company database- Collaborate with team members to ensure high customer satisfaction- Analyze customer feedback and provide recommendations for improvement- Meet or exceed performance metrics set by the company

Requirements:- Strong communication skills and the ability to work well in a team environment- Excellent problem-solving abilities and attention to detail- Proficiency in using computer systems and software applications- Ability to multitask and prioritize workload effectively- Resourceful and dedicated to providing exceptional customer service- Previous experience in a customer service role is preferred

Personality Traits: resourceful, dedicatedSoft Skills: analysis, teamwork

Benefits:- Parental leave- Travel opportunities- Dental insurance

Working Environment:At Republic Services, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and aim to create a supportive environment for all employees.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement:Republic Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.