Contact Center Manager - Remote Work

Job Description:

Public Service Enterprise Group is seeking a Contact Center Manager to join our team on a remote basis in Charlotte, North Carolina. This part-time position is ideal for a candidate with 6 years of experience in contact center management who possesses a strong work ethic and is motivated and passionate about delivering exceptional customer service.

Responsibilities:- Manage a team of contact center representatives to ensure a high level of customer satisfaction- Develop and implement strategies to improve efficiency and effectiveness of the contact center operations- Monitor key performance indicators and provide regular reports to senior management- Conduct research and analysis to identify areas for improvement and implement solutions- Plan and oversee training and development programs for contact center staff- Handle escalated customer inquiries and resolve issues in a timely and professional manner- Collaborate with cross-functional teams to ensure seamless communication and alignment on customer service initiatives

Requirements:- 6 years of experience in contact center management- Strong leadership skills with a proven track record of successfully managing a team- Excellent communication and interpersonal skills- Ability to effectively plan, prioritize, and delegate tasks- Proficient in data analysis and using data to inform decision-making- Motivated and passionate about delivering exceptional customer service- Experience in strategic planning and implementation- Visa sponsorship available for qualified candidates- Free food and gym membership benefits offered

Equal Opportunity Statement:Public Service Enterprise Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status in accordance with applicable law. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

If you meet the requirements for this position and are interested in joining our team, please submit your application by May 1, 2024. We look forward to reviewing your application and potentially welcoming you to our team at Public Service Enterprise Group.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.