Contact Center Manager

Job Description:

Newmont Mining, a leading mining company in Phoenix, Arizona, is seeking a Contact Center Manager to join our team on a part-time basis. As a mid-to-senior level position, the ideal candidate should have at least 6 years of experience in a contact center or customer service management role.

Responsibilities:1. Manage and oversee the daily operations of the contact center, ensuring high levels of customer satisfaction and efficiency.2. Develop and implement contact center strategies and procedures to improve overall performance.3. Recruit, train, and coach contact center staff to provide excellent customer service.4. Monitor and analyze key performance indicators to assess the effectiveness of contact center operations.5. Collaborate with other departments to address customer issues and improve processes.6. Stay up-to-date on industry trends and best practices in contact center management.

Requirements:1. Hardworking and passionate about customer service.2. Strong research skills and attention to detail.3. Excellent communication and problem-solving abilities.4. Proven leadership experience in a contact center environment.5. Bachelor's degree in business or a related field preferred.

Benefits:- Gym membership- Parental leave- Disability insurance

Working Environment:At Newmont Mining, we uphold the highest standards of ethical conduct and integrity. Our employees are expected to maintain a professional and respectful work environment at all times.

Equal Opportunity Statement:Newmont Mining is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.