Contact Center Associate - Remote Work

Job Description:

Sonic Automotive is seeking a remote Contact Center Associate to join our team in Charlotte, North Carolina. As a Contact Center Associate, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, and assisting with sales inquiries. This part-time position is at the Associate level and requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Answering and making calls to customers in a professional and friendly manner- Providing accurate information about products and services- Assisting customers with inquiries, concerns, and issues- Processing sales orders and transactions- Maintaining customer records and updating information as needed- Collaborating with team members to ensure efficient operations- Meeting and exceeding sales targets and performance metrics- Demonstrating strong negotiation skills to address customer needs effectively- Managing customer relationships to ensure satisfaction and loyalty

Requirements:- Reliable and dedicated individual who can work independently- Strong communication skills and ability to interact with people from diverse backgrounds- Proficiency in using CRM systems and other contact center software- Ability to multitask and prioritize tasks effectively- Previous experience in a contact center or customer service role- Soft skills in negotiation and people management- Must be comfortable working remotely and have a reliable internet connection- High school diploma or equivalent required

Benefits:- Joining Bonus for new hires- Paid sick leave for all employees- Travel opportunities for top performers- Opportunities for advancement and professional development- A supportive working environment that encourages curiosity and questioning to fuel innovation and growth

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Sonic Automotive is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.