Contact Center Assistant - Work From Home

Job Description:

Xcel Energy is looking for a Contact Center Assistant to join our team in Houston, Texas. This is a full-time position with the opportunity to work from home. We are seeking individuals who are hardworking and motivated, with strong attention to detail and excellent communication skills.

Responsibilities:- Answer incoming calls and respond to customer inquiries- Provide information about Xcel Energy products and services- Assist customers with billing questions and account maintenance- Resolve customer complaints or issues in a professional manner- Update customer information in the database- Follow up with customers as needed to ensure satisfaction- Collaborate with team members to achieve company goals

Requirements:- High school diploma or equivalent- Strong attention to detail and accuracy- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Comfortable working in a fast-paced environment- Basic computer skills and familiarity with Microsoft Office- Ability to multitask and prioritize tasks effectively

Benefits:- Life insurance- Company transportation- Employee discounts- Opportunities for advancement within the company

Working Environment:At Xcel Energy, we foster an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think creatively, take initiative, and contribute to the success of the company.

Equal Opportunity Statement:Xcel Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: May 17, 2024. Apply now to join our team and make a difference in the energy industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.