Contact Center Assistant - Remote Work

Job Description:We are looking for a Contact Center Assistant to join our team at PayPal Holdings in New York City, New York. This is a full-time, entry-level position that offers the opportunity to work remotely. As a Contact Center Assistant, you will be responsible for providing customer service and support to our clients through phone and email communication.

Responsibilities:- Answering incoming calls and responding to customer inquiries promptly and professionally- Providing technical support and troubleshooting assistance to customers experiencing issues with our products or services- Documenting all customer interactions and resolutions in our database- Collaborating with other team members to ensure customer satisfaction and resolve any issues effectively- Assisting with administrative tasks as needed, such as data entry and filing

Requirements:- Strong communication skills and a passion for helping others- Ability to work independently and as part of a team- Creative problem-solving skills and analytical thinking- High school diploma or equivalent- Basic computer skills and familiarity with customer service software- Availability to work full-time and willingness to work remotely

Personality Traits:- Passionate about providing excellent customer service- Driven to succeed and exceed customer expectations

Soft Skills:- Creativity in finding solutions to customer problems- Ability to analyze customer needs and provide appropriate support

Benefits:- Vision insurance to support your health needs- Free food provided by the company- Company equipment to facilitate your remote work setup

Working Environment:Join a company that transcends borders, promoting collaboration on a global scale. As a Contact Center Assistant at PayPal Holdings, you will have the opportunity to work with a diverse and inclusive team to provide top-notch customer service to our clients around the world.

Deadline to Apply:The deadline to apply for this position is May 6, 2024.

Equal Opportunity Statement:PayPal Holdings is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.